Quality management system policy

Policy statement

The Barwon Water Group (Barwon Water and Barwon Asset Solutions) is committed to implementing and maintaining a quality management system that improves efficiency and productivity, ensuring all statutory and regulatory requirements are compliant and our services meet the requirements of our customers.

Purpose

The aim of this policy and all associated procedures is to ensure compliance with our statutory and regulatory requirements and compliance with our customer requirements at all times. The quality management system shall be in accordance with the current version of AS/NZS ISO 9001 quality management systems standards.

Scope

Barwon Water is a statutory corporation under the Water Act 1989 and is governed by a Board of Directors. Barwon Water is Victoria’s largest regional urban water corporation, providing high quality water, recycled water and sewerage services to our customers.

Barwon Asset Solutions is a subsidiary of Barwon Water and operates under the Corporations Act 2001, the entity is governed by a Board of Directors. Barwon Asset Solutions provides smart maintenance and project services to the public and private sectors.

All employees of the Barwon Water Group shall be committed to this quality management system policy, including systems developed to deliver its objectives. The Senior Leadership Team shall support employees in their commitment to:

  • comply with the quality management system at all times
  • continually improve the quality management system as required
  • strive for excellence in the delivery of services.

Policy details

The Barwon Water’s Group objective is to develop, implement and maintain a quality management system in order to:

  • provide adequate resources and training to ensure the quality management system is implemented across the organisation
  • promote a culture that supports the effective maintenance of the quality management system
  • meet all statutory and regulatory requirements applicable to a quality management system
  • monitor and measure the effectiveness through a program of audits.