Freedom of information (FOI) requests
As a statutory agency of the state government, we’re bound by the Victorian Freedom of information Act 1982 (FOI Act).
This means that you can request access to certain types of information and documents held by us through freedom of information (FOI) procedures. All applications must be made in writing.
Requesting information
To request information, complete the below application form or write to us detailing your request.
A fixed, non-refundable application fee of $32.70 is required for all FOI requests in Victoria (1 July 2024 to 30 June 2025).
Further reasonable charges for photocopying and other processing costs may be applicable. FOI fees and charges are not subject to GST.
Send your form, along with a cheque or money order to:
Freedom of information Manager
Barwon Water
PO Box 659
Geelong VIC 3220
If you would like to make payment by an alternative method including online, in person or via credit card, we will issue you an invoice for the non-refundable fee to be paid prior to the provision of the requested information. The invoice will provide you with these payment details.
To allow us to locate the requested documentation, ensure that your request is detailed and specific. If your request is not clear, we may ask for clarification, which can result in delays.
We will take all reasonable steps to notify you of a decision, as soon as practicable, but no later than 30 days after the day on which your valid request is received, or if the 30 day period is extended under the relevant provisions of the FOI Act, the day after the extended period ends.
We may choose to release all, part, or none of the documents that you've requested. If we decide not to release any documentation, we will provide you with reason and information on how you can appeal the decision.
Please note that if you request documents about your personal affairs, you may be required to provide proof of your identity. If you request on behalf of someone else, you may require proof of their consent.
Further charges may be payable for time spent searching for documents. Details can be found on the Office of the Victorian Information Commissioner website. If payment would cause you hardship you can ask for it to be waived.
How to appeal
If you're not satisfied with the handling of your request, you may appeal to the Office of the Victorian Information Commissioner.
Information statement
Under the FOI Act we are required to publish an information statement on our operations.
This statement provides information on what we do, the kinds of documents we hold, and how a person can request access.
The information and links on this webpage are provided to satisfy our obligations under the act.
