Annual performance scorecard 2022–2023 (year 5) and overall 5-year performance

Introduction

Every five years, Barwon Water develops a Price Submission, a five-year plan that outlines our proposed water and sewerage prices, service standards, infrastructure and operational investments.

The plan for 1 July 2018 to 30 June 2023 was developed in partnership with our customers and community, following 18 months of community conversation and is our commitment to delivering greater value for our customers.

As part of our Price Submission, we committed to:

• continually involve our customers and community in our decision making;
• hold ourselves to account and honour what we said we would deliver;
• regular ‘check-ins’ with our customers and community to ensure their values are aligned with our service; and
• ensuring our actions align with what our customers want us to do.

Barwon Water is working hard to keep customer bills affordable, while at the same time investing in critical water and sewerage infrastructure and initiatives to use more recycled water, reduce energy costs and help customers pay their bills and save water.

During 2022–2023, we worked towards delivering five service outcomes our customers told us they most valued and expected from their water and sewerage services:

• Outcome 1 - A reliable, secure water future for our region
• Outcome 2 - Timely, innovative services for our customers
• Outcome 3 - A healthier environment for all
• Outcome 4 - Deeper knowledge and partnerships with our community
• Outcome 5 - Affordability for all our customers

Summary of results

The table below summarises our overall performance over the current pricing period to date using a traffic light system for each outcome, with an overall green rating in all years.

Overall performance rating for 2018 to 2023 – Green

Each outcome below is made up of numerous indicators and our performance for each measure is summarised using the traffic light system similar to the table above.

The ESC uses the same methodology in tracking our performance and full details are available on the ESC website, which highlight our targets, results and detailed commentary.  Please note these results may be updated once the ESC publishes their final results in late-September.

Performance Highlights